We were honoured to be asked to be part of User Research Explained- a charity collection of essays for the Covid-19 charity ‘Doctors without Borders’. This is our contribution.


Exposure to the trauma of others is toxic .

The term for this harmful effect is known as ‘vicarious trauma’ and it’s what happens to those who hear harrowing stories as part of their work. They’re exposed to the pain, fear and stress that survivors have endured.

There are different fields of work where such harmful effects can be experienced. In this essay, we explore the growing area of User Research…

Janice Hannaway and Jane Reid — Research U

We’re helping user researchers stay safe by providing expert training that combines therapeutic and practical user research skills and techniques.

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